Frequently Asked Questions

Care

Sizing & Customs

  • I bought the wrong size! Do you resize rings?
    Resizing is considered on a case-by-case basis, as some designs cannot be resized, especially those with stones prone to cracking during the process. If your ring can be resized, there is a SGD$50 resizing fee, plus shipping costs both ways, which will be borne by you. Please get in touch before sending anything back.

  • Do you make custom pieces?
    Yes! Please see Customs for more details.

  • Can you do engraving details / recycle metal from an existing piece / use my gemstones?
    Not at the moment. Each piece is made with the materials I have in the studio, and I’m not trained in engraving. Thank you for understanding.


Orders & Shipping

  • Where do you ship to and how much does it cost?
    I charge a flat shipping rate by region.
    Regions Shipping Cost (SGD)
    Singapore, Malaysia Free
    Hong Kong SAR, Japan, Philippines, South Korea, Taiwan, Thailand, Vietnam $10
    Australia, New Zealand $20
    Iceland, Switzerland $25
    United Kingdom $25
    Canada $25
    United States $45
    *I am pausing shipments to the European Union due to EU PPWR requirements, and I'll resume once I figure it out.
    *Don't see your region? Please reach out here and I can work it out~
  • What is Ready to Ship vs Made to Order?
    Ready to Ship pieces are already made and will be shipped out within 1-3 days, unless stated otherwise. 
    Made to Order pieces are created specifically for you after I receive your order and usually dispatch in around 2 weeks, unless stated otherwise.
  • How can I track my order? How long does shipping take?
    You’ll receive a tracking code by email once your order ships. Estimated delivery times are shown at checkout.
  • Are there any additional taxes or duties?
    International orders may incur import duties, customs fees or local taxes, which are the buyer’s responsibility. I recommend checking your local requirements before ordering.


Returns

  • Can I return my piece?
    Yes, you may return your pieces within 7 days of receiving them for store credit. The item must be unworn and returned in its original condition and packaging. Return shipping is the responsibility of the buyer. Please let me know before sending anything back. Store credit will be processed after I receive the piece. Custom pieces are final sale and cannot be returned or exchanged.

  • What if my piece arrives damaged?
    Please get in touch within 48 hours of receiving your order, with photographs of the piece and its packaging. I’ll work out the next steps with you.


Materials

  • What materials and gemstones do you use? 
    Solid 925 sterling silver and 9kt, 14kt and 18kt gold. No plating. We also work with a variety of precious and semi-precious gemstones. Discover more about the process, or read about our ethos.

  • Where is the jewellery made?
    Each piece is designed, shaped and finished by me in my home studio in Singapore.